Frequently Asked Questions

Creating an account
You can create an account for yourself or your company on our website by clicking on the REGISTER button. 
When successful, an e-mail will be sent to you and you can start your shopping by logging into your account and adding your address and phone number.

All orders can be placed online on our website.
If you would like to make any changes or cancel your online order, please contact us during office hours.  German Market Place Online: +65 6662 9295
Office Hours : Monday ~ Friday 10 am to 4.30 pm
Saturday, Sunday & Public Holidays Closed

Payment for Products ordered through German Market Place Online can be made via MAJOR CREDIT CARDS OR BANK TRANSFER OR PayNow.

Bank Transfer
Please make a FAST payment to the bank account below:
Bank: United Overseas Bank (UOB Bank)
Bank Code: 7375
Branch Code: 026
Account Name: WALLUCO PTE
Account Number: 1263077070

For PayNow send payment via UEN 199905140D

Bank Transfer and PayNow orders will only be processed after payment has been received.
German Market Place may change at any time the method by which payments for German Market Place Online orders may be effected and such changes will be notified to the Customer via e-mail or by placing a notice to this effect on the German Market Place Internet site.

Product Prices are inclusive of 9% GST.

Variation/ Cancellation of Order
The Customer may vary or cancel the order up to the point in time that German Market Place has commenced processing the order and the Customer will not incur any cost in doing so.
Subject to the Customer's consent, German Market Place may substitute a Product for another similar Product if the initial Product ordered by the Customer is unavailable.
If there is no prior consent from the customer for a substitution, no substitution shall be made.

German Market Place will ensure that the prices, details and sizes of products detailed by German Market Place Online are correct but German Market Place reserves the right to vary the price and other details of the products without notice.
The prices at the German Market Place Online are for home delivery shopping only. Prices for some products may different from those charged at German Market Place shops. The price of certain products, in particular fresh produce, is subject to daily fluctuation and is offered for guidance only.
Not all products sizes will correspond exactly to the description offered online. German Market Place reserves the right to provide the nearest size of product at the nearest price.
Discrepancies between the on-line bill/order price and the final bill may be due to out-of-stock products, substitutions, special offers, daily price changes and weighed items. German Market Place reserves the right to adjust the final bill after the online bill/order price is presented or conveyed to the Customer and such adjustments shall be marked on the final bill presented to the Customer at the time of delivery.
In the event of different special offers or promotions being made available to the Customer simultaneously for the same Product, the Customer may elect one such offer or promotion per product but shall not be entitled to a combination of all such offers or promotions per product.
If the Customer requests a variation to the order which German Market Place accepts then the price payable for the order will be adjusted accordingly to reflect the variation and shall be recorded on the final bill presented to the Customer at the time of delivery.
Product Prices are inclusive of 9% GST.

Property Risk
All risk in the Products shall pass to the Customer upon delivery to the Customer's delivery address but German Market Place shall retain title in the Products until such time as payment for the Products has been effected.

Returns of Products/ Refunds
Product pictures provided on this site are provided to help recognise products. Due to packaging redesign and improvements these may not reflect exactly as on the pack you receive. We take all reasonable care to ensure that all descriptions, details and prices of products appearing on the website are correct at the time when the information was inputted onto the system, the information appearing on this website at any time may not reflect the exact position at the moment you place an order.
German Market Place shall use its best efforts to ensure that orders are correctly fulfilled. Should there be any discrepancy, please notify us either by e-mail at or call German Market Place Online hotline at 6662 9295 by the next working day. 
Returns/Refunds can be arranged under the following circumstances:
German Market Place shall either replace or refund the Customer the value of that product for the following condition:
Product has been delivered in a damaged condition
Product is out of date
Product which was ordered and invoiced is not included in the delivery
Wrong Product is delivered
If any Product which was not included in the Customer's order is delivered to the Customer, German Market Place shall collect the Product from the Customer.
If the Customer has been charged for a Product that has not been delivered, German Market Place shall refund the Customer the value of the Product as originally charged to the Customer.
If a Customer is charged more than the value of a Product, German Market Place shall refund to the Customer the difference.
All refunds will be made via cash OR the same mode of payment on which the original purchase was made within 5 working days.
All replacements of Products shall be effected in the shortest time possible.
All On Sale items are not Exchangeable or Refundable

Product Ingredients
We are a retailer and do not manufacture our products. We cannot be held responsible for the accuracy of ingredient or nutritional information we provide nor liable for any adverse reactions caused by the products we sell. Manufacturers  may change ingredients or production practices from time to time. Always read the ingredient label on the actual package before consuming for the most current information. We are constantly in the process of researching, categorizing, detailing, and updating ingredient information. If you discover an error or incomplete information about a product on this website, please inform us about it. 

a. You must be eighteen (18) years of age or over to register as a customer of the website or purchase goods or services from the website.
b. Any Order and/or purchase made by you using this website is an acknowledgement by you that:
• You are over the age of eighteen (18) years
• You accept these Terms
• You agree that you have entered into a legal contract with German Market Place in relation to these Terms
• these Terms, together with your Order, constitute the entire agreement between you and the German Market Place in for the supply of goods or services
German Market Place reserves the right to take legal action and seek compensation from the parent or guardian of a minor who causes an Order to be placed, for any loss or damage of any kind German Market Place may suffer as a result of a transaction entered into by a minor